Purchase Information

Shipping and Payment Information

In case of Cash on Delivery, the price of the product(s) you wish to purchase must be paid in cash or by bank card to the courier service (the courier)!

In case of card payment, you can pay for the product(s) you wish to purchase via the SimplePay interface!

After placing an order, an email confirmation will be sent. If the details are valid and the ordered product is in stock, it will be dispatched. If the ordered product is not available / arrives later to our warehouse, our colleague will contact you using the provided contact details with an alternative solution! We reserve the right to change the prices of products available in the webshop, as well as the right to correct incorrectly displayed prices or product properties.

After payment by bank transfer in advance, the store assumes responsibility for delivering the parcel!   

Bank payment from abroad:

Our company’s bank details:
Bank name: Erste Bank Hungary Zrt.
HUF account number: 11600006-00000002-03304590
SWIFT code: GIBAHUHB
IBAN: HU34 1160 0006 0000 0002 0330 4624

Required information when making the payment:
Customer name
Exact address
Type and number of a valid ID document
Date
The order number received from us in the “remarks” field! 

The handling fee is borne by the Customer!
If the Customer accepts and fulfills these conditions, the order becomes effective. After the exact amount has been transferred to our account, we will hand the parcel over to the courier service and notify you by email!  

You can ask your questions at the following contacts: 
06 72/ 216 651
06 70/ 423 60 44

Exchange guarantee, withdrawal from purchase

In case of international shipping, we are unable to exchange the product!!

There’s no wrong decision, because...

...1) in case of an incorrect size, we will exchange it free of courier charges the first time,
and,
...2) you can withdraw from the purchase within 30 days 

IMPORTANT!
In case of custom products, we are unable to exchange the product!
Any product is considered custom if it is manufactured and sold in a unique size and/or according to individual requirements, including in particular goal nets, football goals, ball-stop nets, products customized with lettering upon request, etc.

How does it work?
EXCHANGE
1) Order the new product from focivilag.hu
2) In the notes field, make sure you write the word EXCHANGE
3) If you choose a more expensive product, you only need to pay the difference upon delivery
4) The courier delivers the new product and takes back the unsuitable one (ready, packed for the courier). 

IMPORTANT: The free exchange will only be performed after you send photos of the product in advance.
Required photos for shoes: upper, sole, insole. (webinfo@focivilag.hu)

WITHDRAWAL FROM PURCHASE
If unused, you may return it within 30 days and we will refund the purchase price of the product! The refund 
deadline according to Section 22 is a maximum of 14 days from the date the product is returned!
Exceptions apply if:
1) the product has been used
2) the product is damaged
3) for textile products, subsequent lettering/numbering/logo application at the customer’s request
4) for shoes and balls, subsequent lettering/numbering/logo application at the customer’s request
and any other circumstance not listed above that led to deterioration in quality due to improper use of the product.
5) In case of ordering a custom product. Any product is considered custom that is made and sold in a unique size and/or according to unique requirements, including in particular goal nets, football goals, ball-stop nets
6) Product/order paid with an SZÉP card

In these cases, the cost of return shipping is borne by the customer!

The withdrawal period starts upon receipt of the product, but the consumer may exercise the right of withdrawal between the conclusion of the contract and receipt of the product as well.
Withdrawal regarding received products is possible after completing the Withdrawal statement template downloadable from the website and sending it by email or returning it together with the product. Of course, this is not required to justify the withdrawal, but it is important to ensure the refunded amount reaches the correct destination.
In the event of withdrawal, the consumer must return the product without undue delay, but no later than within 14 days from communicating the withdrawal.

Return address: 7622 Pécs, Bajcsy-Zsilinszky utca 9.

Warranty

Warranty applies only to manufacturing and material defects within the statutory time limit! Any defect appearing on shoes must be reported immediately. We cannot provide warranty for defects resulting from abnormal wear, burns (in the case of indoor shoes), incorrect handling and/or use, normal wear and tear, or damage caused by external mechanical impacts!

The consumer is entitled to warranty rights at the time of purchase (Hungarian Civil Code Sections 305–311). Warranty is a statutory obligation on the seller and should not be confused with a guarantee, which is a voluntarily (or mandatorily) assumed obligation beyond warranty rights with specific content on the seller’s part. 

Product warranty means that at the time of purchase the item meets the properties defined by law or in the contract. The goods must be suitable for the purposes for which similar items are generally used, must have the quality usual for similar products, and must correspond to any public statements made in advertising, on the price tag, in consumer information, etc. Therefore, it is especially recommended to carefully read the label (and sewn-in labels), various certificates, and information materials. At the same time, warranty does not cover defects that the seller specifically drew the buyer’s attention to at the time of purchase. 
Within the warranty period, a warranty claim can be submitted if the product breaks down despite proper use, care, storage, etc. When reporting the defect, the buyer essentially claims that the cause leading to the defect was already present in the product at the time of sale and was not caused by violent external impact or improper use. In other words, the seller performed defectively. If this can be proven by the customer, the claim is justified. However, if the product simply wears out through normal use, that is generally not a justified reason for a claim. 

The warranty period increased from 6 months to 1+1 years from July 1, 2003. 

This period is divided into two parts. In the first six months after sale, in case of a defect, the law automatically presumes that the defect already existed in the product at the time of sale. If the seller disagrees, the seller must prove that the defect occurred later due to some fault of the buyer. From the 13th month until the end of the two-year period, if the seller disputes the claim, the buyer must prove that the cause of the defect already existed at the time of sale. 

Warranty rights entitle the buyer in two steps. In the first step, they may request repair or replacement. The buyer may choose between the two, with the limitation that they may not choose an option that would cause disproportionate additional costs for the seller. The second step can be applied only if the seller does not undertake repair or replacement or they cannot be carried out. (The buyer may still have the defective product repaired at the distributor’s expense if the latter did not undertake it.) In the second step, the buyer may choose between a price reduction and withdrawal, but in the case of a minor defect, withdrawal cannot be requested. What qualifies as a “minor defect” can be decided only based on the concrete defect—in borderline cases, only by expert or court opinion.
The claim must be reported at the place of purchase, presenting the defective product and the proof of payment. A record must be taken of the complaint with the usual data: the buyer’s name and address, the product name, purchase price, date of purchase, date of reporting, description of the defect, the claim to be enforced, the method of handling the complaint, etc. In the event of a dispute, the buyer must be informed about their rights related to using an expert and dispute resolution, and the record must refer to this. If the method of handling the complaint differs from the buyer’s request, it must be justified in the record.  The buyer may attach their own additions to the record. A copy of the record must be provided to the buyer. (The rules of complaint handling are contained in Decree 49/2003. (VII.30.) of the Ministry of Economy and Transport.) 

The complaint must be reported within the shortest possible time after the defect occurs; this period may not be longer than two months. The defective product must not be used further. 
Repair must restore a fault-free condition. During repair, the distributor must strive to complete it within 15 days, and the costs are borne by the distributor. If repair cannot be completed within that time, replacement must be provided or the next warranty step must be applied. In case of replacement or withdrawal, compensation for depreciation resulting from normal use cannot be claimed from the buyer. Upon withdrawal, the purchase price must be refunded immediately in full.
If the distributor cannot state at the time of reporting whether the consumer’s claim can be fulfilled, they must inform the consumer of their position no later than within three working days. In the event of a dispute, if the party obliged to prove turns to an expert, delivering the complained product to the expert and advancing the expert fee is their responsibility. After the advance payment is received, the expert must provide an opinion within 15 working days. If more time or destructive tests are required due to the complexity of the complaint, or a higher expert fee than published is needed, the expert requests the parties’ consent. The parties settle the complaint based on the expert’s opinion and then settle the examination fee between themselves (the fee is borne by the party found at fault).    

Right of withdrawal 

When placing your order, you may exercise your unconditional right of withdrawal under Government Decree 45/2014. (II. 26.), which sets out the conditions in detail. For information, special requests, or any issues, please contact our customer service.

Obligations of the business in case of the consumer’s withdrawal or termination

Section 23 (1) If the consumer withdraws from an off-premises contract or a distance contract in accordance with Section 22, the business shall reimburse the total amount paid by the consumer as consideration, including costs incurred in connection with performance, without undue delay, but no later than within fourteen days from the date on which it became aware of the withdrawal.

(2) In the event of withdrawal or termination under Section 22, the business shall refund the amount due to the consumer using the same payment method used by the consumer. With the consumer’s explicit consent, the business may use a different payment method for the refund, but the consumer may not be charged any additional fees as a result.

(3) If the consumer expressly chose a transport method other than the least expensive customary transport method, the business is not obliged to reimburse the additional costs resulting from this choice.

(4) In the case of a contract for the sale of goods, the business may withhold the amount referred to in paragraph (1) until it has received the goods back, or until the consumer has supplied evidence beyond doubt that the goods have been sent back—whichever is earlier. The business is not entitled to withhold the amount if it has undertaken to collect the goods itself.

Limitation of liability

Focivilág Pécs Kft. reserves the right to change or update the website without prior notice, and to temporarily or permanently suspend or terminate its operation. The user of the website accepts that Focivilág Pécs Kft. shall not be liable for any damage arising from changes, updates, suspension, or termination of the website’s operation.

Due to the nature of the site, products sold in the webshop are continuously updated, expanded, discontinued, changed, etc. Therefore, Focivilág Pécs Kft., as the operator of the webshop, may change any price, product description, or deadline without prior notice. The change takes effect from the time it is published in the webshop and does not affect orders placed before the change. Any modification is valid from the moment it is available online on focivilag.hu. Any customer who does not agree with the modified rules must stop purchasing.

Privacy notice

The operator of the Focivilág Webshop, Focivilág Kft. Kft. (7622 Pécs, Bajcsy-Zs utca 9. ground floor 21-22; hereinafter: Service Provider), in the Focivilág Webshop interface and during its related activities, applies the following data processing rules in the processing of User data in accordance with Act LXIII of 1992 on the Protection of Personal Data and the Publicity of Data of Public Interest; Act CXIX of 1995 on the Processing of Name and Address Data for the Purposes of Research and Direct Marketing; and Act VI of 1998 on the Protection of Individuals with Regard to the Automatic Processing of Personal Data:

1. Users consent to the Service Provider processing Users’ personal and special data. The Service Provider declares that it treats all data, confidential information, and facts provided by its Users as confidential. An exception is that the Service Provider may transfer the User’s personal data to its commercial partners for the purpose of fulfilling purchases in the Fürge Nyuszi Focivilág Webshop. The Service Provider also reserves the right that if suspicion of abuse of the service or other criminal activity arises against a User, it may transfer the User’s personal data to the competent authorities.
2. The Service Provider provides Users with the possibility to view the data stored about them at any time, modify it if necessary, and initiate deletion of their registration.
3. Data will be used for other purposes only if the data subject provides explicit written consent.
4. Only authorized employees of the Service Provider may access User data. The Service Provider does not provide the personal data stored about Users (including email addresses) to third parties. An exception is that the Service Provider may transfer the User’s personal data to its commercial partners for the purpose of fulfilling purchases in the Fürge Nyuszi Focivilag Webshop.
5. Participation in the site’s services is voluntary. The Service Provider undertakes that it will not apply any sanction against a User who refuses to provide non-mandatory data.
6. The Service Provider ensures that the use of data obtained about Users through its services complies with the Hungarian legislation in force at all times.
7. The Service Provider undertakes not to send emails to the email addresses provided by Users during registration, except for informational emails related to the services of the Fürge Nyuszi Focivilag Webshop, the receipt of which members consent to by registering.
8. The Service Provider takes all measures that can be expected to store data securely, but assumes no liability for damage to, destruction of, or unauthorized access to data in the event of technical failure, natural disaster, terrorism, or criminal activity.
9. The Service Provider takes all measures that can be expected to ensure continuous and error-free access to its pages, but assumes no liability for any errors that may occur, which could cause improper operation of the pages and/or potential data loss.

Government Decree 45/2014. (II. 26.) on distance contracts

The Government, based on the authorization set out in point e) of Section 55 of Act CLV of 1997 on Consumer Protection (hereinafter: Fvtv.), orders the following:

Section 1 (1) The scope of this decree extends to contracts concluded between a consumer [Civil Code Section 685 (d)] and a person or organization that is not a consumer (hereinafter together: seller) within the seller’s business activity of selling goods and/or providing services, exclusively by the use of one or more means of distance communication (distance contract).

(2) The decree applies unless other legislation provides otherwise for a contract falling within the scope of this decree.

(3) The scope of the decree does not extend to:

a) financial sector service contracts concluded within the framework of distance selling;
b) sales from vending machines;
c) contracts concluded with a telecommunications service provider through the use of public payphones for telephone services;
d) construction contracts;
e) contracts aimed at acquiring ownership of real estate or other rights related to real estate, except rental contracts;
f) contracts concluded at auction.

(4) Sections 2–6 and Section 7 (1) do not have to be applied

a) to contracts for regular home delivery of food and other goods for everyday consumption, and
b) to contracts for accommodation, transport, catering, or leisure services where the seller provides these services at a specific date or during a specific period.

(5) For the purposes of this decree, a means of distance communication is any device suitable for making a contractual declaration in the absence of the parties for the purpose of concluding a contract. Such means include, in particular: addressed or unaddressed printed forms, standard letters, advertisements published in press products with order forms, catalogues, telephone, automatic calling devices, radio, videophone, videotex (microcomputer screen) with keyboard or touch screen, electronic mail (email), telefax, and television.

Section 2 (1) Before concluding the contract, the seller must inform the consumer in due time about:

a) the seller’s company name (name), registered office (residence), the registration number defined by separate legislation, tax number, and telephone number;
b) the essential characteristics of the subject matter of the contract;
c) the consideration, including other payment obligations related to the consideration;
d) where applicable, the cost of delivery;
e) other conditions of payment, delivery, or performance;
f) the right of withdrawal (Sections 4–5);
g) the fee for using the means of distance communication, if it is set differently from the basic fee;
h) the period of being bound by the offer;
i) the shortest duration of the contract in cases where performance is continuous or repeated.

(2) The seller must fulfill the information obligation under paragraph (1) clearly, understandably, and accurately, in a manner appropriate to the means of distance communication used.

(3) If the seller makes an offer to conclude a contract by phone, at the beginning of the call the seller must at least state its company name (name), registered office (residence) and telephone number, and must explicitly draw the consumer’s attention to its intention to conclude a contract.

Section 3 (1) The seller must provide the consumer in due time before concluding the contract, but no later than at the time of conclusion, with written information or another document confirming the oral information (hereinafter together: written information) about points a)–f) of Section 2 (1).

(2) In addition to the requirements of paragraph (1), the written information must contain:

a) the conditions, method, and consequences of exercising the right of withdrawal under Section 4, including the provisions of Section 4 (5), Section 6, and Section 7 (3), and also the case when the consumer is not entitled to the right of withdrawal under Section 5;
b) the address of the seller’s site (branch) or other organizational unit where the consumer may submit complaints;
c) the conditions of warranty and guarantee, as well as the provision of supplementary services available after performance (spare parts supply, repair service);
d) the possibility of terminating the contract if it is for an indefinite period or exceeds one year.

(3) Paragraphs (1)–(2) do not apply to a one-time service provided via a means of distance communication where the consideration is payable to the operator of the means of distance communication. However, in such cases the consumer must still be informed about the address specified in paragraph (2) (b).

Section 4 (1) The consumer may withdraw from the contract within 14 days without giving reasons as provided by law, however based on the service provider’s internal decision, you are entitled to withdraw from the contract within 30 days. If you wish to exercise your right of withdrawal, please send your statement of withdrawal to the following email address: focipecs@furgenyuszi.hu

(2) The consumer may exercise the right of withdrawal from the day they received the goods, and in the case of services, from the day they concluded the contract, provided that the seller fulfilled the information obligation under Section 3.
(3) If the seller fails to fulfill the information obligation under Section 3, the consumer may exercise the right of withdrawal within three months from the day of receipt of the goods, or in the case of services, from the day of concluding the contract.
(4) If the information under Section 3 is provided within the three months specified in paragraph (3), the eight-working-day withdrawal period available to the consumer begins on the day they received the information.

(5) The seller must refund the amount paid by the consumer without undue delay, but no later than within thirty days from the withdrawal. The consumer bears the costs incurred in returning the goods due to exercising the right of withdrawal. No other costs shall be charged to the consumer. However, the seller may claim compensation for damage resulting from improper use of the goods.

Section 5 Unless the parties agree otherwise, the consumer may not exercise the right of withdrawal under Section 4

a) in the case of a service contract, if before the expiry of the eight-working-day withdrawal period the seller started performance with the consumer’s consent;
b) in the case of goods or services where the price or fee depends on fluctuations of the financial market not controllable by the seller;
c) in the case of goods that are tied to the consumer’s person, or were produced based on the consumer’s instructions or explicit request, or which by their nature cannot be returned or deteriorate rapidly;
d) in the case of audio or video recordings and computer software copies if the packaging has been opened by the consumer;
e) in the case of distribution of newspapers, magazines and periodicals;
f) in the case of gambling contracts.

Section 6 (1) If the price of the goods or the fee for the service is financed in whole or in part by a loan provided by the seller [Fvtv. Section 2 (d)], exercising the right of withdrawal under Section 4 also terminates the consumer loan agreement.

(2) The consumer is not obliged to compensate the seller for damage resulting from termination of the consumer loan agreement, and no interest or other costs may be claimed from them. However, the seller may claim compensation from the consumer for damage arising from the conclusion of the loan agreement, provided that the seller expressly stipulated this in the loan agreement by specifying the elements and amount of the damage, and fulfilled the information obligation under Section 3.

(3) Paragraphs (1)–(2) apply accordingly if the price of the goods or the fee for the service is financed in whole or in part by a consumer loan provided by a third party (Act CXII of 1996 on Credit Institutions and Financial Enterprises, Annex 2, III.5), provided that the consumer loan agreement is based on a prior agreement between the financial institution and the seller. The seller must notify the financial institution of the consumer’s withdrawal without delay.

Section 7 (1) Unless the parties agree otherwise, the seller must perform the contract within thirty days of receiving the consumer’s notice.

(2) If the seller fails to perform because the goods specified in the contract are not available or it cannot provide the ordered service, it must inform the consumer without delay and refund the amount paid by the consumer without delay, but no later than within thirty days. This does not exempt the seller from other consequences of breach of contract.

(3) If the seller performs with substitute goods or services as specified in the contract, the costs incurred in returning the goods due to exercising the right of withdrawal under Section 4 are borne by the seller. The seller must inform the consumer clearly and accurately about bearing the costs and performance with appropriate substitute goods or services.

Section 8 (1) The seller may not demand consideration from the consumer if it sells goods or provides services that the consumer did not previously order.

(2) The consumer’s failure to make a statement may not be presumed as tacit acceptance of the seller’s offer.

Section 9 (1) The consumer’s explicit consent is required for the seller to use an automatic calling device or telefax for the purpose of concluding a contract.

(2) Unless other legislation provides otherwise, the seller may use a means of distance communication enabling direct contact that is not covered by paragraph (1), in the absence of the consumer’s explicit objection.

Section 10 The seller bears the burden of proof that it fulfilled the information obligations specified in this decree, complied with the provisions on deadlines, and obtained the consumer’s consent required under Section 9.

Section 11 (1) The consumer may not validly waive their rights specified in this decree.

(2) The provisions of this decree may be deviated from only in favor of the consumer.

(3) If a contract within the scope of this decree is closely connected to a state of the European Economic Area, the parties’ choice of the law of a third country as the applicable law is invalid to the extent that the law of that third country is contrary to mandatory provisions of that EEA state implementing Directive 97/7/EC of the European Parliament and of the Council. In such matters, the law chosen by the parties must be replaced by the law of the EEA state concerned.

Section 12 (1) This decree enters into force on March 1, 1999, and its provisions apply only to contracts concluded after its entry into force.

(3) This decree serves to comply with Directive 97/7/EC of the European Parliament and of the Council of May 20, 1997 on the protection of consumers in respect of distance contracts, except for Article 8 of the Directive.

Act CVIII of 2001

on certain issues of electronic commerce services and information society services
(Promulgated: 2001. XII. 24.)

In order to promote the development of electronic commerce and thereby economic growth, improve the international competitiveness of the Hungarian economy through information society services, and protect consumer rights in electronic commerce relations, the Parliament, in harmony with EU legislation, adopts the following act:

Definitions

Section 2
(1) For the purposes of this Act:
a) Electronic commerce service: an information society service aimed at the business-like sale, procurement, or exchange of goods and/or services;
b) Electronic means: the use of wired, radio, optical or other electromagnetic devices performing electronic data processing, storage and/or transmission;
k) Service provider: a natural or legal person, or an organization without legal personality, providing an information society service.

Data provision related to information society services

Section 4
(1) The service provider must publish at least the following data and information electronically, directly and continuously, in an easily accessible manner, in Hungarian:
a) the service provider’s name, and if the service provider is not a natural person, the name of its representative as well;
b) the service provider’s address and/or registered office, establishment;
c) contact data of the service provider, especially the regularly used email address for communication with users;
d) if the establishment or start of activity of the service provider is subject to entry in a public register by law, the name of the registering authority and the service provider’s registration number;
e) if the activity of the service provider is subject to authorization or qualification/accreditation, this fact, including the name and contact details of the authorizing authority (qualifying/accrediting body) and the number of the authorization/qualification/accreditation decision;
f) if the service provider is subject to VAT, the service provider’s tax number;
g) in the scope of regulated professions: ga) the name of the professional representative body (chamber) of which the service provider is a member, whether mandatory or voluntary;
gb) the qualification and/or professional/scientific degree of the natural person service provider, and the member state where it was obtained;
gc) reference to the professional rules applicable in the service provider’s state of establishment for practicing the regulated profession, and how to access them;
h) information in accordance with Section 8 of Act CLV of 1997 on Consumer Protection (hereinafter: Fgytv.).
(2) The service provider must make the consideration and its amount, as well as the method of fulfilling the consideration, directly and continuously accessible electronically in such a way that the content is clear and understandable. In particular, the user must be informed whether the consideration includes public charges and all costs of delivery to the user.
(3) The service provider must provide general information about the security level of the information systems used, risk factors for the user, and the precautions to be taken by the user.

Rules for contracts concluded electronically: 

Section 5
(1) Before sending an offer to conclude a contract electronically, the service provider must make the general terms and conditions accessible in a way that allows the user to store and retrieve them.
(2) In addition to the information obligations set out in paragraph (1), Section 4, and other legislation, before sending the user’s offer the service provider must clearly inform the user;